Facebook's latest crisis of trust has landed the mega-social network at a crucial crossroads, and its relevancy just may be hanging in the balance. To survive, CEO Mark Zuckerberg needs to snag a page from James Burke's playbook. Burke, the late CEO of Johnson & Johnson, successfully navigated his company through the Tylenol scare 35 years ago.
Find out how - and see what lessons there are for Facebook. Read my latest CIO Magazine column HERE.